Thailand’s Prime Minister has noted significant improvements in passenger services following a surprise inspection of Suvarnabhumi Airport.
On the evening of 10 April, Thai Prime Minister Srettha Thavisin unannouncedly inspected Suvarnabhumi Airport to assess passenger service systems ahead of the Songkran festival.
The surprise visit was the third such inspection by the prime minister. The previous visits took place in February, the Thai News Agency reported.
Upon arrival, the prime minister checked the check-in system and found that the management system was working well and passengers were spared long waits. This improvement was attributed to the airport allowing earlier flight check-in, increasing from 3 to 4 hours before departure time.
Suvarnabhumi Airport Director Kittipong Kittikachorn and Major General Choengron Rimpadi, Commander of Immigration at the international airport, then met the Prime Minister and guided him through various points.
The Prime Minister then inspected the immigration control system, which had experienced several glitches earlier. Major General Choengron Rimpadi, commander of the International Airport Immigration Service, confirmed that the system will no longer fail as it has undergone improvements and is connected to the airport system, improving efficiency.
The Prime Minister has ordered integrating all immigration systems into the airport system, known as the Thai Immigration System. The National Police Department is currently in the process of integration. The aim is to reduce the processing time for arriving passengers to 45 minutes from disembarkation to immigration control.
However, at peak departure times from 10 pm onwards, departing passengers are forced to stand in long queues at check-in counters. The director of Suvarnabhumi Airport said the problem is that some airlines need more time to implement self-check-in systems, resulting in delays at the counters.
The Prime Minister has instructed the Civil Aviation Authority of Thailand and airport authorities to cooperate with airlines to introduce self-check-in and counter-check-in systems. Currently, only 28 out of 117 airlines use self-check-in systems.
The Prime Minister also inspected the staff accommodation and ordered the expansion of facilities to ensure the comfort and convenience of the staff, in which significant progress has been made.
After inspecting all systems, the Prime Minister stated that overall management had improved significantly, with increased manual operations and the number of staff providing services. It is anticipated that all systems will be enhanced by July.
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